Refund policy
We want you to love your jewellery. If something is not right, we are here to help.
Returns
You can request a return within 14 days of receiving your order. To be eligible, the item must be unworn, unused and in the same condition you received it, with all original packaging, tags and certificates.
To start a return, contact us with your order number. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Items that cannot be returned
- Custom-made, personalised or engraved pieces
- Items that have been resized or altered at your request
- Earrings, for hygiene reasons, unless they arrive damaged or faulty
- Gift cards and sale items
Damaged or incorrect items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 48 hours of delivery with photos so we can make it right.
Exchanges
The fastest way to get a different size or style is to return the original item and, once the return is accepted, place a new order.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method within 7–10 business days. Your bank or card issuer may take extra time to post the refund. Original shipping charges are non-refundable.
Contact
For any return or refund question, please contact us through our contact page.